Terms and Conditions - My Mountain Cabin Rentals - North Georgia Mountains

MY MOUNTAIN CABIN RENTALS, LLC
3945 Old Loving Road
Morganton, GA 30560 
706.374.4111   800.844.4939
fax 706.374.4120
www.1MyMountain.com
RENTAL POLICY AND AGREEMENT

This agreement constitutes a contract between the Guest(s) and My Mountain Cabin Rentals, LLC as (MMCR). 


My Mountain Cabin Rentals serves as the agent and representative of all owners of rental cabins in our rental program, and is acting at all times, in and for the best interests of the owners.
A: MY MOUNTAIN CABIN RENTALS- reserves the right to refuse service to anyone.  All rental cabins are leased without regard to race, color, religion, sex, national origin or handicap. Responsible Guest must be 25 years or older. By booking this reservation, I attest I am over the age of 25 years, I have read and fully agree to all the policies and to hold harmless from any responsibility or liability, My Mountain Cabin Rentals, cabin owners and their representatives resulting from any loss, damage or personal injury incurred by any Guest on the rental cabin premise. 
OCCUPANCY - Guest(s) understands that My Mountain Cabin Rentals will only accept reservations from responsible adults above 25 years of age. Guest who initiates rental will remain responsible for all guests(s) or Licensee of Guest(s) during occupancy of subject property. In the field below, please list first and last name and age of every person who will be occupying the cabin. This list may be modified by calling the My Mountain Cabin Rental office.
 
 
 
VEHICLE INFORMATION- Please be prepared to list information for each vehicle that will be parked at the cabin you have reserved. This information will be required on the Guest Registration form that is completed upon arrival.
RESERVATION REQUIREMENTS – At least 25% of the total rental fee is due at the time of booking in order to confirm your reservation. When booking on-line or via telephone, submitting the reservation and providing your credit card number constitutes as your acceptance of the terms and conditions, however, no reservation is confirmed until all required signed/initialed documents have been submitted. My Mountain Cabin Rentals accepts MasterCard, Visa, and Discover, Checks drawn on U.S. Banks. (If securing with a check, it must be received by My Mountain Cabin Rentals within 3 days after booking has been made or the reservation will be cancelled).  My Mountain Cabin Rentals will not accept checks on reservations made less than 30 days prior to arrival.  Balance of rental fee is due the day of arrival with cash (as long as you arrive prior to office closing), certified funds, traveler's checks, MasterCard, Discover or Visa.  If you do not arrive prior to office closing, the card on file will be charged for the balance. If card is declined, keys will not be left out for late arrival. Please reference reservation number, dates and cabin name when sending check or money order. WE DO NOT ACCEPT CHECKS (EXCEPT TRAVELER'S) AT CHECK-IN. A photo ID must be presented by the reservation holder at the time of check in. If you are going to be late, you must call the office at 800.844.4939 to make arrangements to present the ID. If you are late, your Guest Registration form will be left out with your keys (as long as payment has been made). This form should be completed, placed back in the envelope that it was in and placed back in the box.
CONFIRMATION - Confirmation of the reservation will be automatically emailed to Guest(s) immediately upon booking your reservation on-line.  Please read the confirmation for accuracy of dates, mailing address, number of adults and/or children and accommodations.  Report any errors to My Mountain Cabin Rentals as soon as possible.  Pay close attention to the number of persons on the confirmation.  Occupancy is limited to REGISTERED GUESTS ONLY.  Absolutely no overnight visitors are allowed without prior arrangements made in advance in writing to My Mountain Cabin Rentals.

CREDIT CARD - I, the Guest, attest I am over the age of 25 years old & I am providing my credit card number as a guarantee.  I agree to pay all rent, accept all terms of this reservation agreement and accept all liability for any damage, including pet damage if applicable, beyond normal wear and tear during the term of my lease with My Mountain Cabin Rentals, LLC.  If I fail to do so, I understand any fines or damage not covered by the DPF, will be charged to my credit card and all credit card sales are final.  Guests who have multiple people applying payments via their credit/debit cards must provide written permission from each card holder via email along with a copy of the card holders photo ID. If you are paying with a prepaid credit card, you must also place a $250 refundable deposit.
CANCELATION - ALL CANCELATIONS MUST BE MADE IN WRITING - E-Mail [email protected] (you must receive an acknowledgement from us receiving your email) or Certified Mail. A $30 administration fee is assessed for any cancelations or cabin/date changes.  However, if Guest(s) cancels less than Thirty (30) days prior to their arrival date, there will be no refund.  My Mountain Cabin Rentals will modify your reservation to be used within one year from the original arrival date and use the remaining deposit towards that stay in the same cabin.  For a refund deposit, cancelations must be in writing and sent by certified mail 30 days or more prior to arrival date (less a $30 administration fee) to: My Mountain Cabin Rentals 3945 Old Loving Road, Morganton, GA 30560.
DENYING PAYMENT, ADDITIONAL FINES OR FEES - Should MMCR have to obtain legal advice or counsel for any matter arising from any payment discrepancy involving a Guest(s) or payment vendor such as a credit card company, MMCR's legal counsel Blue Ridge Law, PA (931 E. Main Street, Suite A, Blue Ridge, GA 30513 (706)632-1900) will seek rightful collection or payment for MMCR on behalf of Owner.  If disputes are transferred from MMCR's management to a collection agency, responsible Guest(s) of record will be liable for all incurred charges proved to be their responsibility in a court of law.
DISPUTES - This Agreement shall be governed by and interpreted in accordance with the laws of the State of Georgia, and shall be treated as though it were executed in Fannin County, Georgia.  Any action whatsoever in relation to this Agreement shall be instituted and prosecuted only in the Fannin County Superior Court, Georgia.  Guest(s) specifically consents to such jurisdiction & to extraterritorial service of process. 


HOLD HARMLESS & INDEMNIFICATION - Guest(s) agree to hold harmless & indemnify the Owner & MMCR for any liabilities, damage, theft, expense or cost arising from or related to any litigation or claim which may arise out of or in connection with Guest(s) occupancy & use of the rental property. This is including but not limited to any liability or claim for personal injury or theft or damage of personal property that is made, incurred or sustained by Guest(s).  The terms MMCR" & "Owner" are used in this agreement shall include their successors, assigns, heirs, employees, agents and representatives where the context requires or permits.  The terms "Guest(s)" and Licensee of Guest(s), successors, assigns, heirs, guests, invitees, representatives and other persons who happen to be on the rental property during Guest(s) occupancy (without regard to whether such persons have authority under this agreement to be at the rental property), where the context permits or requires.
 
REFUNDS - or rate adjustments are not made for any inconvenience due to construction noise, road repairs, mechanical failures, early departures, delayed arrivals or reducing the number of nights reserved with less than 30 days’ notice.  No refunds due to inclement weather but we will reschedule your visit at no charge.
 
NO-SHOW POLICY - The total amount of the reservation will be charged the day of arrival along with a $30 administration fee. 
 
RETURNED CHECKS - A $35 service charge will be incurred for any returned checks.
 
ADDITIONAL GUESTS (More than the reservation agreement states) - Additional guests, (our rates are based on 4 adults) over the age of 15, must be pre-approved by My Mountain Cabin Rentals and there will be a charge of $10 per person per night. There is no charge for children under the age of 16. 
 
DAMAGE PROTECTION FEE (DPF) – Each reservation is charged a non-refundable fee of $60.00 to purchase a Damage Protection Waiver. This waiver is designed to protect the guest(s) from excessive charges due to accidental damage. The DPF provides up to $500.00 coverage to repair accidental damages (beyond normal wear and tear). If damages surpass $500.00, additional charges will be applied to the credit card on file and written documentation will be sent to the Guest(s) of record. If damages are determined to be caused by the willful misconduct, misuse, or pets; the Damage Protection Waiver can be voided by Agent on the grounds of intentional act(s), gross negligence, willful and wanton conduct by Guest(s) or Licensee of Guest(s). These occurrences will result in the Guest(s) credit card on file being charged in full for any damages and management fees. This waiver does not cover additional fees or fines. ALL ACCIDENTAL DAMAGE MUST BE REPORTED TO THE MY MOUNTAIN CABIN RENTAL OFFICE BEFORE GUEST DEPARTURE TO QUALIFY FOR PROTECTION.
 
PET FRIENDLY CABINS- Most cabins allow pets so please contact us prior to reserving a cabin if you would like to bring your pet with you. Pets are never allowed in cabins that are not pet friendly. The flat-rate pet fee charge is $50 PER PET. Pets are to be housed in a crate inside of cabin when Guests are away from cabin. Guests are completely responsible and liable for any damage, caused by their pet(s), to the cabin and its premises during their stay. EVERY CABIN IS CHECKED FOR DAMAGE AFTER EVERY DEPARTURE. If you have a pet and it is not listed on the reservation agreement, your immediate eviction and loss of all rents and security deposit will result.  Prior permission must be granted.  Pets are not allowed on furniture or bedding. All pet waste on cabin grounds must be picked up, bagged and placed in trash prior to guest departure. Do not allow pets to urinate or defecate inside the cabin or on porches.
 
TAXES AND FEES - An end-of-stay cleaning fee is required for all rentals. Cleaning fees vary by cabin, so check the individual cabin listing for the exact cleaning fee amount. The end of stay cleaning fee, Pet fee (if applicable) and the Damage Protection Fee of $30.00 are all taxable fees and are subject 7% state tax and 5% county tax on all rentals. The taxes CAN NOT be waived.
TERMINATIONS BY OWNER/SUBSTITUTIONS - My Mountain Cabin Rentals strives to comply with your reservation requests, however, due to uncontrollable circumstances beyond our control, changes in ownership, properties being removed from the rental program, mechanical problems, etc., we cannot absolutely guarantee a specific rental cabin. My Mountain Cabin Rentals reserves the right to change your cabin without notice or liability should the cabin become unavailable. Neither the owner nor My Mountain Cabin Rentals shall be liable for events beyond their control which may interfere with your visit. This may include but not limited to Acts of God, acts of Governmental agencies, fire, war, inclement weather and construction noise. No rebate or refund will be offered in these circumstances. We will try to offer a comparable cabin at the same rate satisfactory to you or you can receive a complete refund of your reservation deposit. My Mountain Cabin Rentals will attempt to give you as much notice as possible so other arrangements can be made.
CHECK-IN TIME is 3 PM at My Mountain Cabin Rentals of North Georgia, 3945 Old Loving Road, Morganton, GA 30560.  EARLY CHECK-IN (9 AM) MAY BE AVAILABLE FOR A FEE OF $100 AND MUST BE PRE-ARRANGED. Keys are not available until the rental cabin is ready for occupancy. My Mountain Cabin Rentals will use all reasonable efforts to have the cabin ready for guest occupancy at check-in time, but My Mountain Cabin Rentals cannot guarantee the exact time of occupancy.  Please call our office in advance if you are arriving after 5 PM so key arrangements can be made. 
CHECK-OUT TIME is prior to 10 AM at My Mountain Cabin Rental's office.  LATE CHECK-OUT (4 PM) MAY BE AVAILABLE FOR A FEE OF $100 AND MUST BE PRE-ARRANGED.  Please be prompt as to allow us to have adequate time to prepare the cabin for the next guests and return all keys to My Mountain Cabin Rentals office before leaving to avoid additional charges. 
ADDITIONAL CHARGES- In the unfortunate event that Guest(s) and any member of their reservation party cause damage to the cabin, furnishings, décor, linens, appliances, etc., or leave the premises in such a state of disarray that additional measures, such as extra cleaning, trash pickup, professional carpet cleaning, etc., must be performed, the guest will be notified regarding the matter via one or all of the following measures: phone call, text and email. Should we not be able to reach the guest or be contacted back within a reasonable amount of time to discuss the situation, we reserve the right to charge the card on file for damages, services and or replacement of items. This is a very infrequent occurrence and we strive to keep an open line of communication with any guest regarding issues. Should this happen we will be glad to provide pictures of damage and invoices of charges.
B: HOUSE PARTIES ARE NOT ALLOWED - Rental guests understand that My Mountain Cabin Rentals will accept responsible adults above the age of 25 years old only.  Guest(s) agree that no more than the number of persons listed on the reservation agreement shall occupy the premise overnight. House parties will not be tolerated or if the cabin is occupied by more than the number of persons stated, the result will be a loss of total rent, security deposit and/or additional charge to your credit card.  Guests shall not disturb or offend any neighbors, discharge firearms or use fireworks of any kind in accordance with State of Georgia and Fannin County laws. We reserve the right to ID any guest for proof of legal age.
SPEED LIMIT: Guest and all members of the reservation party agree to adhere to posted speed limits within the My Mountain community. The speed limit is 20 or less in the area.
CABIN DESCRIPTIONS AND RATES - Information regarding the individual rental cabin is believed to be accurate but cannot be guaranteed.  We have made every effort to ensure that all the information on the My Mountain Cabin Rental website www.1MyMountain.com is current and accurate.  The possibility of errors and omissions still exists.  We will be happy to confirm all the information or answer any of your questions prior to booking your reservation by calling us toll-free at 800-844-4939.  Rates, furnishings, fees and taxes are subject to change without notice.  Rates for weekly stays are found on our website at www.1MyMountain.com. These rates are based on 4 persons. Rates do not include end-of-stay cleaning fee, pet fees, extra person fees, damage protection waiver fee or rental tax.  Most of our properties can be rented for a two-night minimum stay. Minimum night requirements: Two night minimum for non-holiday, Three night minimum for holiday weekends, Four & Five night minimum for peak summer and autumn leaf seasons as well as Thanksgiving, Christmas, New Year's, Easter and Independence Day.
 
REPAIRS - SERVICE CALLS - My Mountain Cabin Rentals cannot guarantee against mechanical failure of heating, air conditioning, Hot Tubs, TV's, Satellite Receivers, DVD players, Wi-Fi modems or other appliances.  Please report any equipment that is not operating properly. My Mountain Cabin Rentals will make every effort to resolve the problem as quickly as possible. Should a repair person make a call to a cabin and find the equipment in working order and the problem was due to Guest(s) oversight or neglect, the charge for the service will be the Guest(s) responsibility.  All maintenance repairs must be reported to My Mountain Cabin Rentals between 9 AM and 5 PM.  Guest(s) understand and agree that My Mountain Cabin Rentals or its repair people might need access to the cabin for the purpose of making the repair.
 
CABIN FURNISHINGS & EQUIPMENT - All cabins are privately owned with furnishings and equipment provided by the cabin owner. My Mountain Cabin Rentals cannot make any changes to this. Moving of furniture is prohibited. If you require special appliances or equipment, please bring them with you. Decor, style, color and themes will vary between rental cabins. Furnishings are subject to change without notice. All furnishings/furniture in the cabin are in place as the owners wish them and Guest(s) agrees to leave said items in the same condition and location that they found them upon arrival.
 
KEY CODES- If a key code is required for the cabin that has been reserved, the code will be provided after all required paperwork has been submitted.
 
 
KEYS - All keys must be returned to the My Mountain Cabin Rental office upon Check-out. Our rental cabins are privately owned and Guests are responsible for lost keys. The property must be re-keyed in the event the keys are lost, misplaced or not returned and you will be responsible for the cost of this procedure. 
 
INTERNET USE POLICY - Downloading or distributing copyrighted material, including through peer-to-peer file sharing, without the permission of the copyright owner is against the law. Illegal downloading or distribution of copyrighted materials can result in you being prosecuted in criminal court and/or sued for damages in civil court. Criminal penalties for first-time offenders can be as high as five years in prison and $250,000 in fines. If sued in civil court, you may be responsible for monetary damages, attorneys’ fees and civil penalties up to $150,000 per work distributed. Use of any cabins wireless network for unauthorized distribution of copyrighted materials is prohibited. By your use of the wireless network, you formally acknowledge that you have been informed of the rules regarding illegal file sharing and the consequences that can come from inappropriate use. If the owner of the cabins receives information about suspected illegal file sharing, the rental tenant contact information will be shared with the network service provider, TDS Telecom, for prosecution. 
 
CLEANING DELAYS & CLEANING FEES:  We will do everything we can do to make sure your cabin is ready for your stay. It is our mission to provide you the cleanest cabin in the mountains, so that you will become a guest for a lifetime. Due to our high standards for cleanliness, there is a chance that not all units will be ready for check-in promptly at 3 pm, especially during peak and holiday seasons. We ask for your patience and suggest that you have alternate plans for a couple of hours in case your unit isn't ready. While we do our best to get you in your cabin by 3 pm, from time to time this is not always possible and we cannot offer any compensation for any delays in your check-in. We will do our best to get you in as quickly as possible and we appreciate your patience and understanding. Our cleaning fee rates will vary according to the size of the cabin.  It is of the upmost importance to us that upon arrival you find your cabin in top-notch shape from the furniture, floors, bathrooms, bedding, dishes and linens to the hot tub. 


C: HOT TUB - Hot tubs are drained, cleaned, refilled & water is balanced prior to your arrival.  There is a $35 convenience charge if you wish to have an additional cleaning of the Hot Tub during your stay. Instructions are provided at the cabin for proper operation and easy maintenance that must be performed during your stay in order to keep the hot tub water chemical balanced and sanitary. Please observe the rules posted for each hot tub & follow them. Use at your own risk. Do not use hot tub if you are or suspect you are pregnant. Children under the age of 12 must have adult supervision. No bubble bath, salts, or soaps of any kind allowed in the hot tub. Please do not sit on the hot tub cover or put your knees on the control panel. Guest(s) should shower before and after each hot tub use.  It is also highly recommended that swim suits be washed with clean water after each use.  This is for personal hygiene and sanitation purposes. Following these instructions limits the likelihood of bacteria build-up between uses. Drinking containers i.e. glasses, bottles, cans; smoking, and pets are strictly prohibited. All hot tubs go through (2 to 4) automatic filtering/cleaning cycles that last up to (3) hours. Hot tub and Jets will not turn off during this cycle. 
 
OWNER'S CLOSET - Rental cabins may have a locked private Owner's Closet that is not part of the guest’s rental and guests agree not to disturb, unlock or tamper with Owner’s closet.
 
SATELLITE TELEVISION - All cabins are privately owned and have different subscription packages for satellite.  My Mountain Cabin Rentals does not guarantee any programs or events. 
 
TELEPHONE CALLS - All cabins are equipped with a telephone. All local calls are free. All long distance calls are to be placed by credit card, collect or calling card. 
 
FIREPLACES - All My Mountain Cabin Rental cabins have wood burning or gas log fireplaces. WOOD BURNING fireplaces are seasonal and firewood is not provided for fireplaces or fire pits but local gas stations and grocery stores sell small bundles of wood.  Please note, if you use an outdoor fire pit, you are responsible if any "wild fires" start and could be subject to fines or response charges by the Department of Forestry. Please pay attention to warnings of fire bans in the event that North Georgia is under restrictions due to drought/windy conditions. If you are not proficient at starting fires, refer to FIREWOOD in our FAQ's. No fire will be left unattended and no other item (charcoal, accelerants, etc.) will be burned in wood log fireplaces. Guests agree to pay a clean out fee of $50 if any items other than wood logs are burned in fireplace. GAS LOG fireplaces - no other items (hot dogs, marshmallows, wood, etc.) besides gas logs will be burned in gas log fireplaces. Guests will not disturb, adjust, move, cook-over or otherwise damage gas logs in fireplace box. Moving or adjusting logs will prevent fire logs from functioning correctly.
 
BARBECUE GRILLS - Charcoal is not provided for rental cabins with charcoal grills. Propane is provided for gas grills. Each rental cabin has a grill, please refer to the cabin description of the cabin you are interested in. DO NOT attempt to burn charcoal in a gas grill. This could result in an explosion.
 
SMOKING - All cabins are NON-SMOKING and this policy is strictly enforced. Smoking is allowed outside on the porches and decks.  Please do not dispose of the cigarette butts in the yard or surrounding grounds. .
 
ALCOHOLIC BEVERAGE - By Georgia Law, no drinking of alcoholic beverages by persons under the legal age of 21 is allowed. NO HOUSE PARTIES ALLOWED. Violation will be cause for immediate eviction with loss of all rent monies paid.
 
LINENS - All cabins are supplied with bed linens, towels, blankets and pillows.  These items are not changed during your stay.
 
SUPPLIES PROVIDED: My Mountain Cabin Rentals provides your initial supply (1 to 2 days) of paper products, hot tub chemical shock, soaps, detergents and trash bags etc. for your convenience. Any supplies required thereafter is guest responsibility. Each cabin has pots and pans, dinnerware, tableware, glasses and cups, cooking utensils, small appliances, etc. The supplies in the cabin are placed there at the owner’s discretion and may or may not include iron, ironing board, hair dryer.


TRASH AND/OR LITTER - All trash must be bagged and placed in trash cans or trash bin provided on property. Do not dispose of cigarette butts, cans, bottles, etc. on cabin grounds. Do not leave trash around the hot tub. Trash pickup day is Tuesday mornings, please make sure all trash is bagged and placed in outside bins to be picked up prior to 10 AM.
 
MOUNTAIN ANIMALS: Deer, Coyote, Bear, Turkey, Possum, Raccoons, Ladybugs, Carpenter Bees, Wasps, Scorpions, Ticks, Ants, Chiggers, etc. may be encountered in the mountains. There is no refund for the presence of typical North Georgia mountain creatures.  
 
CHECK-OUT PROCEDURES - We ask that you please comply with the following items prior to check-out:  Property should be left in the same condition it was when you arrived. All litter, cigarette butts and pet waste should be picked up from the yard and placed into a trash bag. All trash put in the outside garbage cans. Please lock all windows and doors, set A/C to 80 or heat on 55 degrees depending on the season. We ask that you please wash, dry and put away all the dishes, pots, pans, and kitchen utensils (do not leave in dishwasher). All towels should be placed in the bathtub and beds that have been used should be left unmade.
LOST & FOUND - Any personal items left in the rental cabin can be mailed to you at your request for a fee of $20.00 plus postage (and additional insurance if requested). We will charge your credit card and an invoice can be emailed to you at your request. Any items not claimed within 7 days of departure will be disposed of.